Contact

Nutritional advice

Our nutritional adviser Dr Susanne Fink-Tornau would be pleased to help you.
Telephone: 0049 511 / 358 96 26 (Mon - Fri from 8.00 am to 2.00 pm)
e-mail: Enable JavaScript to view protected content.

Please feel free to phone or email if you would like information about our products, or have questions about, for example, vegetarian and vegan diets, a healthy gut or ensuring your vitamin intake is sufficient.

Nutritional adviser, Dr Fink-Tornau
Nutritional adviser, Dr Fink-Tornau

Our contact details

Naturawerk Gebr. Hiller GmbH & Co. KG
Neanderstrasse 5
30165 Hanover

Telephone +49 511 358960
Fax +49 511 3589663

e-mail: Enable JavaScript to view protected content.

Data Protection Declaration

When do we collect, process and use personal information?

Responsible party in terms of the data protection laws, especially the EU General Data Protection is:

Naturawerk Gebr. Hiller GmbH & Co. KG

Managing Directors: Thorsten Gooß, Stefan Cohrs
Neanderstr. 5
30165 Hannover
Telephone +49 511 358960
Telefax +49 511 3589663
Email: Enable JavaScript to view protected content.

VAT ID No.: DE115693011
Commercial register: HRA Hannover
Register No: HRA-No.: 23087

DE-ÖKO-001

Your rights as persons affected
Under the stated contact data of our data protection officer, you can exercise the following rights at any time:

  • Information about your data stored with us and their processing,
  • Rectification of incorrect personal data,
  • Deletion of your data stored with us,
  • Limitation of data processing, insofar as we are not yet allowed to delete your data due to statutory obligations,
  • Objection to the processing of your data with us
  • Data portability, provided you have agreed to data processing or have concluded an agreement with us.

If you have given us your consent, you can revoke it at any time with effect for the future.

You can lodge a complaint with the supervisory authority responsible for you at any time. Your competent supervisory authority depends on the federal state of your place of residence, your work or the alleged infringement. You can find a list of supervisory authorities (for the non-public area) with address at: www.bfdi.bund.de.

Purpose of data processing by the responsible body and third partie
We process your personal data only for the purposes stated in this data protection declaration. Transfer of your personal data to third parties for purposes other than those stated will not take place. We will only transfer your data to third parties if:

  • you have given your explicit consent thereto,
  • processing is necessary for the settlement of a contract with you,
  • processing is necessary to fulfil a legal obligation,

processing is required to maintain justified interests and there is no reason to assume that you have an overriding and legitimate interest in the non-disclosure of your data.

Deletion and blocking of data
We adhere to the principles of data avoidance and data economy. We therefore only retain your personal data for as long as this is necessary to achieve the purposes outlined here or as is provided for by the varied storage periods envisaged by the legislator. After discontinuance of the respective purpose or expiry of these periods, the corresponding data will be blocked or deleted routinely and in accordance with the legal regulations.

Collection of general information on visiting our website
When you access our website, information of a general nature is automatically recorded by means of a cookie. This information (server log files) comprises for example the type of web browser, the operating system used, the domain name of your internet service provider and similar items. This is exclusively information which does not allow conclusions pertaining to your person.

This information is technically required to correctly supply website content requested by you, and is produced automatically when using the internet. It is processed especially for the following purposes:

  • ensuring easy connectivity of the website,
  • ensuring the smooth use of our website,
  • evaluation of system security and stability
  • for further administrative purposes,

The processing of your personal data is based on our justified interest arising from the aforementioned purposes for data collection. We do not use your data to draw conclusions about your person. The recipients of the data are only the responsible party and, as appropriate, the order processor.

Anonymous information of this kind may be statistically analyzed by us in order to optimize our internet presence and the underlying technology.

Cookies
Like many other websites, we also use so-called “cookies“. Cookies are small text files which are transferred from a website server to your hard disc. As a result, we automatically receive certain data such as IP address, the browser used, operating system and your connection to the internet.

Cookies cannot be used to start programs or to transfer viruses to a computer. Based on the information contained in the cookies, we can make navigation easier for you and enable our websites to be shown correctly.

Under no circumstances will the data collected by us be transferred to third parties or a link created to personal data without your consent.

Naturally, you can in principle also view our website without cookies. Internet browsers are usually adjusted so that they accept cookies. Generally, you can deactivate the use of cookies at any time by changing your browser settings. Please use the help functions of your internet browser to find out how you can change these settings. Please note that individual functions of our website may not work if you have deactivated the use of cookies.

SSL encryption
To protect the safety of your data during transfer, we utilize encryption processes reflecting the current state of technology (e.g. SSL) via HTTPS.

Newsletter
Based on the consent you have expressly given, we are regularly sending you our Newsletter and similar information by email to the email address you have provided.

For you to receive the Newsletter it is sufficient for you to provide your email address. When you register to receive our Newsletter, the data you provide will be used exclusively for this purpose. Subscribers can also be informed by email, if necessary, about circumstances which may be relevant for the service or the registration (such as changes in the Newsletter offer or technical conditions).

For an effective registration, we require a valid email address. To check that a registration is actually being made by the owner of an email address, we use the “double-opt-in” procedure. This means we record the ordering of the Newsletter, the dispatch of a confirmation email and the receipt of the requested reply. No further data are recorded. The data are used exclusively for dispatching the Newsletter and are not passed on to third parties.

You can cancel the consent to store your personal data and its use for dispatching the Newsletter at any time. A corresponding link for this purpose can be found in every Newsletter. Moreover, you can also unsubscribe from the Newsletter directly on this website at any time or inform us of your wish at the contact address given at the end of this data protection information.

Changes to our data protection provisions
We reserve the right to adapt this data protection declaration to ensure that it continuously meets the legal requirements or to implement changes in our services in the data protection declaration, e.g. on introducing new services. The new data protection declaration will then be applicable for your next visit.

Questions to the data protection officer
If you have any questions about data protection, please write us an email or directly contact the person responsible for data protection in our organization:

Sascha Behnsen
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Legal information

Naturawerk Gebr. Hiller GmbH & Co. KG

Managing Director: Thorsten Gooss, Stefan Cohrs
Neanderstr. 5
30165 Hanover
Telephone +49 511 358960
Fax +49 511 3589663
e-mail: Enable JavaScript to view protected content.

VAT no: DE115693011
Commercial Register: HRA Hanover
Register no.: HRA no.: 23087

DE-ÖKO-001